To show how we may be able to meet your needs, here are some examples of individuals in the community that we provide services for;
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Case 1 Preventative
We were contacted by a close relative of Mr Charles, who is fully able bodied and quite active, especially considering his advancing years and having suffered a minor stroke that left him with a slight sight impairment. His concern arose from a slight short term forgetfulness that had manifested itself during the recovery period from his stroke. On a number of occasions, he had not remembered to take medication, which worried him and his family greatly. We were asked how we could help:
Our first question was whether or not the family has considered Telecare as a possible answer to their concerns. Given the low level of need and Mr Charles’ otherwise unaffected ability and independence, we recommended our Medalert system as a solution: the medication is placed in an electronically monitored container which is programmed with the times when tablets should be taken. If the Medalert container is not accessed within 10 minutes of the preset time, an alert is raised in our control centre, prompting a reminder call to be made by one of our Telecare staff.
If all is well and the client has simply forgotten to take their medication, the call acts as a simple reminder. However, if there is a cause for concern or our telephone call goes unanswered, we can contact a pre-agreed friend or relation or dispatch one of our own community staff to assess the situation and take appropriate actions.
This solution was welcomed by Mr Charles as much as his family, providing as it does support at arms length that can escalate quickly if a concern is raised.
Case 2 Recuperative
Recovery from a major operation or injury can often be a slow and testing process, one that is almost always helped on by being in the comfort and familiarity of your own home.
We received a telephone call from Mrs Smith who was scheduled to be admitted to hospital for a knee replacement operation in the coming weeks. She was happy that the wait for her new knee was coming to an end but wanted to ensure that she could safely return home as soon as possible after the operation and wanted to know how we could help:
We provide a wide range of services and to ensure the right services are provided to each of our clients, we carry out an assessment of the individual and the location we will be caring for them at. This process has the individual at its heart and most usually involves those close to them or others as the client requests. The purpose of the assessment is to determine an individuals needs and to agree a plan of care to meet those needs, including specific duties to be carried out by our professional team of community staff.
Following the assessment, it was agreed that upon discharge from hospital, Mrs Smith’s mobility would be limited for a number of weeks and would need assistance with toileting, personal care, mobility, administration of medication and food preparation. Mrs Smith’s family were very supportive with her shopping, accompanying her to and from hospital and her doctors surgery and most importantly, being there for support and comfort.
Mrs Smith was discharged into our care following a successful procedure and over the following three months, we provided for her needs, with our services being reduced with her progression towards full recovery.
Case 3 Long Term Care
Mr Havistom had been discharged from hospital into residential care, following a long period of suffering with pneumonia. Despite feeling that he was being well looked after in the care home, Mr Havistom really wanted to return to the familiarity of his own home and asked his close family to see if there was a way to make it happen.
We were contacted by Mr Havistom’s son who explained his father’s medical conditions and that his wife had passed away during his time in hospital. Mr Havistom was very independently minded but would need quite a high level of support to begin with and a number of adaptations would be needed in his home.
We carried out an assessment of Mr Havistom’s needs and also assessed his home, so we could give a fully informed set of service options to Mr Havistom and his family.
Given the needs assessed and Mr. Havistom’s concerns for his safety at home without his wife, we offered a live-in care service. This solution ensures a one to one care service with someone always in attendance and is often the preferred choice of care at home services for clients with a high level of needs. The cost of a live in service is in most cases competitive with that of residential nursing care and for many families, offers Peace of Mind that loved ones have constant companionship and support.
Mr Havistom has been receiving a live in care service from Peace of Mind for some considerable time now and finds that in addition to his needs being met fully, the ongoing support, reassurance and comfort of receiving a one to one care service in his own home is the best option for him and his family.
Head Office: The Haven | New Street | Dawley | Telford | Shropshire | TF4 3JR